Chic-Compressions Ltd are the on line re sellers on behalf of Lymphedivas USA, Dove Ink LLC and Medi UK if you have any complaints about any of the garments or goods we supply on their behalf please email us and we will then pass your details onto the relevant garment supplier in order for them to resolve the issue. We are the re-sellers only of garments acting on behalf of the above named retailers/ suppliers/ manufacturers. In most cases if there is a genuine manufacturing fault then we will direct you to the personnel within the relevant company supplier to deal directly with your complaint. Chic-Compressions Ltd accept no liability for these products sold here on our online shop or within the UK over the telephone or at trade events which includes any European country to which we have sold a product this also includes any other countries worldwide.
Please scroll down for MEDI UK return policy and contact details. For REFUND and EXCHANGES please scroll down for more information.
If you wish to return or exchange a garment please email us.
Terms and Conditions of Sale
Chic Compressions Ltd
The customer agrees to be bound by these terms and conditions. All orders for goods by you are subject to acceptance by Chic Compressions Ltd and shall be accepted upon the following express terms and conditions, and such terms and conditions, which shall constitute the entire contract between you and Chic Compressions Ltd. No modifications to these terms and conditions, and no waiver thereof, shall be effective against Chic Compressions Ltd unless in writing and signed by an authorised representative of Chic Compressions Ltd.
IMPORTANT INFORMATION ABOUT THIS LEGAL CONTRACT
These terms and conditions constitute a legal contract between the Customer and Chic Compressions Ltd. The Customer accepts these terms and conditions by making a purchase or placing an order, either by telephone or on our website located at www.chic-compressions.com. (References to “you” or “your” shall relate to the Customer, references to “Chic Compressions Ltd” shall relate to Chic Compressions Ltd and its affiliates).
In the event of any conflict between the terms and conditions stated on your purchase order and contained herein or any terms and conditions on our invoice, you agree that these terms and conditions shall control.
TITLE; RISK OF LOSS.
Title to goods herein being purchased is retained by the seller until goods are paid for by the purchaser and at that time title passes to the purchaser. Loss or damage that occurs during shipping by a carrier selected by Chic Compressions Ltd is Chic Compressions Ltd's responsibility. Loss or damage that occurs during shipping by a carrier selected by Customer is Customer’s responsibility. All estimated delivery dates provided by Chic Compressions Ltd are estimates only; actual delivery times may vary.
RETURNS and REFUNDS
Returns are not accepted after 28 days. A copy of our sales invoice must accompany each return. Returned items must be in resalable condition to be accepted. Refunds are again not accepted after 28 days, goods must be in perfect condition/ resalable there will be a shipping cost for all exchanged items to be sent out to you and this must be paid directly into the Chic Compressions bank account or via Pay Pal also PAYPAL charges/ fees will be deducted from both the purchase and the refund.
PRICING AND INFORMATION DISCLAIMER
All pricing is subject to change. For all prices, products and offers, Chic Compressions Ltd reserves the right to make adjustments due to changing market conditions, product discontinuation, manufacturer price changes, errors in advertisements and other extenuating circumstances.
Except as expressly provided in these terms and conditions, all implied warranties, terms and conditions (whether statutory or otherwise) are excluded to the fullest extent permitted by law. In particular, seller makes no warranty respecting the merchantability of the products or their suitability or fitness for any particular purpose, non-infringement of third party rights and warranties against latent defects.
Chic - Compressions Ltd will be excused from performing under a sale agreement or any other agreement of which these terms and conditions are part if prevented by an event of force majeure including, but not limited to strike, lockout, or other major trouble affecting labor relations, acts of God, natural disaster or commercial hardship. If any such event of force majeure should last for more than two (2) consecutive months, Chic Compressions Ltd may elect to terminate the sale immediately upon giving a written notice to the Customer.
REGISTERED COMPANY ADDRESS
The Coach House, The Square, Sawbridgeworth, Herts. CM21 9AE.
REGISTERED COMPANY NUMBER
Medi UK products
Returns policy for Medi UK products
All products that are a 2-3 day delivery (Natural Colours) are classed as returnable with the exception of Made-to-Measure & Specials including all Trend colours and or Swarovski designs that are added. Medi Stockings must be directly returned to the MEDI UK address included in the packaging upon receipt of your goods. Chic- Compressions do not accept any returns to our address and act only as the re seller. Please email: Sales@mediuk.co.uk for returns inquiries.
Customers are advised on the delivery note that they have 3 days to raise a complaint of any damages or shortages, however any product complaints raised that is in a reasonable time period (no longer than 6 months from supply) will be considered.
Customers requesting to return unwanted stock or stock they've ordered incorrectly (Natural Colours) can make a return as long as the product is in date (has a 12 month shelf life remaining) and unopened or where the order was placed in the last 12 months. Customers are requested to provide an original order number.
Any rejected goods are returned if after inspection they are out of date, not clean, worn, worn out, special order, Made-to-Measure or incomplete. Customers are informed with a reason for any rejected goods via a message printed on the delivery note.
All Goods returned under our complaints procedure are recorded daily on the complaints spread sheet
Discretion is applied when dealing with complaints where the order has taken too long to arrive, charged to the wrong account or sent to the wrong delivery address. Again any complaints must be taken up with Medi UK tel: 01432 373500 or email: email@example.com
Despatch of Medi UK Products
Same day despatch is standard for all orders received by 3pm – first class post (usually 1-2 working days). Not including Saturdays, Sundays, Bank holidays or day following a Bank holiday. We can offer next working day delivery for an additional cost of £5.99 if order received before 3pm, again not including Saturdays, Sundays, Bank holidays or day following a Bank holiday.
It is important the you read the following information before making a purchase.Please be aware of Contra Indications as follows:
According to the guidelines of the German Phlebology Society the following are considered to be absolute contraindications:
• Advanced peripheral arterial occlusive disease
• Decompensated heart disease
• Septic phlebitis
• Phlegmasia coerulea dolens
• Concomitant dermatoses
• Intolerance to compression stocking fabric
• Sensory disturbances of the limb
• Advanced peripheral neuropathy
• Primary chronic arthritis
Medi or Chic-Compressions Ltd assumes no liability as a result of any contraindicated use of this product.
Our Indications are as follows
• Chronic venous insufficiency, stage I-II: with a slight to medium tendency for oedema
• Inflammatory venous diseases (superficial thrombophlebitis, varicophlebitis) with a slight tendency for oedema
• Varicosis in pregnancy with a slight to moderate tendency for oedema
• Primary and secondary varicosis with a slight to moderate tendency for oedema (only recommended in some cases)
• Thrombosis prophylaxis for mobile patients
• After sclerotherapy of varicose veins/surgery
Your doctor must decide on the compression class to wear. Regular medical checks are recommended to ensure proper treatment.
Chic-Compressions Ltd accept no liability absolute for the sales on behalf of Medi UK.